Terms and Conditions

Effective Date: 26 September 2026

Welcome to Vironix Solutions. These Terms and Conditions govern your access to and use of https://vironixsolutions.com, our software products, SaaS platforms, CRM and ERP solutions, websites, mobile applications, e-commerce development services, integrations, consulting, maintenance and other technology services.

By accessing our website, creating an account, accepting a quotation, signing a service agreement or using any Vironix Solutions service, you agree to these Terms.

1. About Vironix Solutions

Vironix Solutions is an information technology and software services provider offering software development, SaaS products, CRM and ERP systems, website and application development, integrations, automation, maintenance and related services.

Legal entity: Vironix Solutions

Email: business@vironixsolutions.com

Website: https://vironixsolutions.com

2. Services

Depending on the selected plan, quotation or agreement, our services may include:

  • CRM and lead-management software
  • ERP and business-management solutions
  • Website and e-commerce development
  • Web and mobile application development
  • Email and WhatsApp integrations
  • API and third-party integrations
  • Cloud hosting and deployment assistance
  • Software customization
  • Maintenance and technical support
  • Automation, reporting and analytics
  • IT consulting and implementation

The exact scope, features, delivery schedule and charges will be defined in the applicable plan, quotation, statement of work, order form or service agreement.

3. Accounts and eligibility

You must provide accurate and complete information while registering or purchasing a service.

You are responsible for:

  • Keeping login credentials confidential
  • Controlling access granted to employees and authorized users
  • Ensuring that your users follow these Terms
  • Keeping account information updated
  • Informing us promptly about unauthorized access
  • Using the service only for lawful business purposes

You must not share an account with unauthorized persons or attempt to access another customer’s account or data.

4. Free trials

Vironix may offer a limited free trial for certain products.

Unless otherwise stated:

  • A trial does not require advance payment.
  • Trial features, seats and usage may be limited.
  • Trial access ends automatically when the trial period expires.
  • After expiry, the account may enter restricted or read-only mode.
  • Customer data may be retained temporarily to permit conversion to a paid plan.
  • Vironix may modify or withdraw trial offers where misuse or repeated registrations are detected.

A free trial does not guarantee permanent availability of every feature included during the trial.

5. Fees, subscriptions and taxes

Fees may be based on:

  • Number of purchased user seats
  • Subscription plan
  • Monthly or annual billing cycle
  • Feature add-ons
  • Integration usage
  • WhatsApp or email usage
  • Custom development effort
  • Hosting or infrastructure usage
  • Third-party service charges

Applicable taxes, including GST where required, will be charged separately.

Subscription charges are payable in advance unless the order form states otherwise. Usage-based and third-party charges may be billed in arrears.

Adding seats during a billing period may result in prorated charges. Removing or deactivating a user does not automatically reduce the number of purchased seats during the current billing period. A vacant paid seat may generally be reassigned to another authorized employee.

6. Customer data and responsibilities

The customer retains ownership of business data uploaded to or processed through the service.

For customer-controlled CRM, ERP and similar records:

  • The customer determines why customer, employee and lead data is collected.
  • Vironix processes such data to provide the contracted service.
  • The customer is responsible for having appropriate authority, notice or consent to collect and use that data.
  • The customer must honour consent, opt-out, DND and communication preferences.
  • The customer must not upload illegal, stolen, misleading or unauthorized personal data.

Vironix may suspend processing where continued use creates a security, legal or compliance risk.

7. Communications and integrations

Customers may connect email, WhatsApp Business, payment gateways, advertising platforms and other third-party services.

The customer is responsible for:

  • Maintaining valid third-party accounts
  • Complying with third-party platform policies
  • Obtaining customer consent for promotional communication
  • Using approved templates where required
  • Paying charges imposed by third-party providers
  • Protecting API keys, tokens and connected accounts

Vironix does not control the approval, availability, pricing or policy decisions of Meta, Google, Microsoft, payment gateways, hosting providers or other third parties.

8. Acceptable use

You must not use our services to:

  • Violate any law or third-party right
  • Send spam or unauthorized marketing communication
  • Upload malicious software
  • Conduct fraud, phishing or impersonation
  • Attempt unauthorized access
  • Bypass subscription, usage or security restrictions
  • Resell the service without written authorization
  • Reverse engineer or copy proprietary components
  • Process unlawfully obtained personal data
  • Disrupt the service or other customers

9. Intellectual property

Vironix retains ownership of:

  • Its pre-existing software
  • SaaS platforms and reusable modules
  • Frameworks, libraries and source code
  • Product designs and workflows
  • Documentation, branding and trademarks
  • General technical knowledge and improvements

The customer retains ownership of its content, records, trademarks and materials.

Ownership and licensing of custom-developed deliverables will be governed by the applicable quotation or service agreement. Unless expressly transferred in writing, Vironix retains ownership of reusable code, libraries and platform components.

10. Confidentiality

Each party must protect confidential information received from the other party and use it only for providing or receiving the agreed services.

Confidential information does not include information that:

  • Is publicly available without breach
  • Was already lawfully known
  • Is independently developed
  • Is received lawfully from another source
  • Must be disclosed under law or court order

11. Availability and maintenance

We aim to provide reliable services but do not guarantee uninterrupted availability.

Temporary disruption may occur due to:

  • Scheduled maintenance
  • Emergency repairs
  • Internet or cloud-provider failures
  • Third-party service outages
  • Security incidents
  • Events outside reasonable control

Where practical, customers will be informed of planned maintenance.

12. Suspension and termination

Vironix may suspend or terminate access where:

  • Payment remains overdue
  • These Terms are materially breached
  • The service is used unlawfully
  • Account activity creates a security risk
  • A third-party provider requires suspension
  • The customer repeatedly exceeds agreed usage limits

Where reasonable, we will provide notice and an opportunity to resolve the issue.

Customers may cancel according to the Cancellation and Refund Policy and applicable service agreement.

13. Data export and deletion

Customers should export required data before termination.

After termination:

  • Access may become read-only or unavailable.
  • Data may be retained for a limited recovery, legal or accounting period.
  • Data may subsequently be deleted or anonymized.
  • Backup copies may remain temporarily until routine backup cycles complete.

Requests for data export or deletion may be sent to privacy@vironixsolutions.com.

14. Disclaimer

Services are provided on an “as available” basis to the extent permitted by law.

Vironix does not guarantee:

  • A specific increase in sales or revenue
  • Conversion of any lead
  • Approval by a third-party platform
  • Uninterrupted third-party integrations
  • Accuracy of data supplied by customers or external platforms

15. Limitation of liability

To the maximum extent permitted by law, Vironix will not be liable for indirect, incidental, special or consequential loss, including lost profits, loss of opportunity or loss caused by third-party services.

Vironix’s aggregate liability relating to a service will not exceed the amount paid by the customer to Vironix for that service during the preceding three months, except where liability cannot legally be limited.

16. Indemnity

The customer agrees to indemnify Vironix against claims arising from:

  • Unlawful customer data
  • Unauthorized communications
  • Customer content
  • Misuse of integrations
  • Violation of third-party rights
  • Breach of applicable law or these Terms

17. Governing law and disputes

These Terms are governed by the laws of India.

The parties should first attempt to resolve disputes through good-faith communication. If unresolved, courts located in [Insert City and State] will have jurisdiction, subject to applicable consumer-protection laws.

18. Changes to these Terms

We may update these Terms to reflect changes in services, law, security or business practices. The revised date will be displayed on this page. Material changes may also be communicated by email or through the service.